I know a guy, let’s call him Edward, who’s what the world refers to as a winner. He’s, in the words of Bruce Willis via Friends “a real swell guy”. Everyone likes Edward and even those that don’t accept him enough not to confront him with their issues.
The view of the world from inside Edward’s mind is pretty good. Sure, some people have had tough breaks but Edward doesn’t contribute to that, rather he helps make the world a better place in the ways that he can. Edward is trustworthy because Edward trusts and if he can’t trust, he avoids. Edward is pretty sure he deserves all the nice things that happen to him and those few bad breaks he experiences, well, he can soak them up.
Edward is the epitome of the concept that ignorance is bliss. He is the poster boy for cognitive dissonance. He undermines the concept that if “I’m okay” then “You’re okay”. He shows a subtle flaw in the concept that “the meaning of a communication is the response you get from it” because he often gets exactly the response he wants immediately and only later finds out people have lied to him and then run away.
Why is this? Edward only experiences negativity through a very basic type of avoidance. People avoid him when they have made it plain through their actions that they dislike him. It’s a stress reducing tactic, if something’s going to upset you then make sure it’s not on your unblemished horizon. You sail on through the light winds and fair weather and you never see anything to particularly upset you. You never have to deal with being seriously upset.
Of course, this kind of backfires when you absolutely can’t avoid it. People like Edward can get in a real mess if something really hammers them because they, well, they don’t see it coming. And even after it’s been their instinct is to avoid looking at the event and to dwell on something positive.
Having a positive will to boost flagging morale is not a problem. Being blinkered can be fatal.
Now, time for an aphorism. Most of my favourite aphorisms come from one source, the sometimes controversial figure of Thomas J Watson, former CEO of IBM, he summed it up like this:
You don’t hear things that are bad about your company unless you ask. It is easy to hear good tidings, but you have to scratch to get the bad news.
He also made another coment on the same sort of lines to this effect:
Don’t make friends who are comfortable to be with. Make friends who will force you to lever yourself up.
Although it is impossible to capture the world in a single closed fist Watson makes an important point here. Honesty isn’t always easy, but a friend who has no time to be honest with you has no time to be your friend at all.
In the world of writing this translates to “Anyone who gives your work a good, hard pasting is someone who’s doing you a real big favour”. Actually in the world of anything it translates to “Unless someone has an ulterior motive for critique anyone who offers constructive criticism should be kept nearby at all times”.
This is the thing, if someone’s willing to tell Edward he’s not seeing all the angles and that person has no personal reason to undermine Edward’s sense of how intelligent and perceptive he is then that person is giving Edward the heads up. Edward doesn’t see it like that. Anyone who complains to Edward about Edward is just being unhelpful. Edward feels fine and he’s never made a poor decision in his life. Why think about the possibility that he might be wrong? Why think about the fact that he might have made a mistake? Neither case has ever come up before, why would it start now? Largely he’s been happy with his choices and if poor results have come about from one it was more luck than judgement.
Well, of course, if you refuse to see the flashing red warning light then you’re not going to pay any attention to it. Essentially you’re continuing making a best-informed decision without having all the facts. So… errr… non-informed decisions? uninformed decisions? Whatever.
Edward is real. I did not make him up. He actually believes that things can be entirely good, which is dangerous because that implies that things can be entirely evil too. Neither of these suppositions is true but that doesn’t stop Edward because the news that everything good has bad features and everything bad has good features makes things complicated. Complicated is WHOLLY BAD. So therefore to Edward complicated just doesn’t exist. No one can know any better than Edward and anyone who believes they do is just a tiresome worrier and needs to be set straight.
I hope I’ve done a good job of communicating the value of criticism through this description of someone who just doesn’t want any. Usually people like Edward take any criticism horrendously personally. Edward believes that if you want to tell him something’s wrong with Edward then you want to attack Edward.
I’ve actually experienced both ends of the stick, useless reviews and useless reviewees. The problem is when some clown shoes like Edward decides to tell someone else their opinion or taste is wrong then someone trying to point out to a reviewer that the review fails to deal with the product ‘as is’ gets labelled a whiner.
This post comes out of two things. My continuing state of amazement at Edward’s ability to live in the world without engaging in it on any real level and the question below asking if I’m still doing reviews.
I may not have all the time in the world but understand this people: criticism is enormously important to me. If I can’t find anyone else to criticise something I wrote I’ll have a bloody good try myself. I see it as my duty to pass on the bad stuff to people who ask me to provide it and I find it important to couch that criticism in the mould of: “Here’s what I think you were trying to achieve and this is how close you hit it”.
All other things that are an effect of critique (the fame of the critic for example) are tertiary to this goal. This is why I won’t review things in public (i.e. here) when I don’t believe the author has any desire to hear my opinion on it.
Don’t be like Edward people. Open your eyes wide and find something that’ll make you cry. Dealing with the bad stuff is part of life.